Return, Inspection & Refund Policy

VENDORA provides comprehensive protection for all transactions processed through Vendora Pay.

1. Delivery Inspection & 6-Digit PIN Upon delivery by a merchant or logistics courier, buyers must inspect the received merchandise before releasing the 6-digit confirmation PIN. Releasing your PIN confirms satisfactory physical receipt.

2. 48-Hour Dispute Window If an item is damaged, substantially different from the listing, or not delivered, buyers must open a formal dispute within 48 hours of dispatch through their Order Dashboard. Do not confirm delivery or share your PIN if goods are unacceptable.

3. Eligible Refund Reasons - Goods not received within the guaranteed delivery timeline. - Counterfeit, broken, or defective products upon unboxing. - Wrong item or missing parts compared to the product description.

4. Non-Refundable Situations - Buyer remorse or change of mind after unsealing software, hygiene, or consumable items. - Claims initiated after buyer voluntarily confirmed delivery with their PIN without reporting defects. - Payments made outside the official Vendora Pay escrow system.

5. Refund Method & Processing Time Approved refunds are credited back to the original funding account or stored as platform credits within 2 to 5 business days.